Superior Customer Service: The Highest Standard
Hummel Consultation Services was founded upon two principles: providing complete and reliable Medicare compliance
solutions, and offering a new level of customer service available nowhere else in the industry.
As part of our ongoing goal to meet your individual needs, we will always promise:
When you call or e-mail anyone in our firm, you will always receive a fast
and courteous reply. As a rule, all messages are returned in less than 24 hours.
All files are assigned to one specific attorney, who remains your single
point of contact throughout the life of the file. You will never need to hunt through confusing phone mazes
to find who has your file.
The entire staff of our firm, regardless of their position, is trained to
handle any issues you may have. If you're not sure who to call, then call anybody: you will always obtain
Our operations are structured to be as convenient as possible.
Referring a file to Hummel Consultation Services is easy. Simply provide us with a copy of the medical records
and the medical payment history. For those firms organized as paperless offices,
we welcome your electronic submissions as well. Records and payment data
may be e-mailed to our firm in any file format that your company utilizes. Hummel Consultation Services uses
custom-made data processing programs that can interpret any style of payment history you use, from
Excel spreadsheets to piles of EOB statements. We will deduct photocopy charges you
incur from our fee arrangement upon request.
With Medicare regulations changing unpredictably and rapidly, it is important to stay abreast of all of the
current developments. Hummel Consultation Services receives new federal policy changes before they are made
available to the public. When policy changes are announced, we will provide an interpretation of the
new regulations and how this will impact your settlements.
Education is important in any industry. Hummel Consultation Services is a leader in providing quality seminars
and training sessions for any interested party. Our presentations are custom-tailored to fit your specific needs,
and are appropriate for any size or experience level.
Hummel Consultation Services has provided assistance to insurance companies, self-insured
employers, and law firms, and is a regular speaker at many Continuing Legal Education seminars, insurance
seminars, and annual meetings. We are more than happy to provide as many educational seminars as you
would like, and our firm never charges for presentations, regardless of size or complexity.
Customer Service will always be the most important aspect of our firm. Whether you utilize our services, or
you're just looking for an answer, we are always available to provide you with a friendly and helpful response.